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Overview/Description

Do you sometimes feel like you are not getting the whole message when someone talks to you?
If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.

Do you need to better understand the basic meaning of a conversation or presentation?
If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from standard SkillSoft courses by presenting audio and audio cues without accompanying text. You will require audio to take these sections of the course.

Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions?
This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding.

Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you?
You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their unconscious nonverbal messages, and get others to want to listen to you. You also learn how to apply these skills in a variety of business situations such as interviews, business meetings, and negotiations.
Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening Skills through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an instructor, and your fellow conference attendees will be business professionals from various fields and experience levels. Though geared toward bettering communication and listening in a business setting, the seminar environment is casual, offering a safe and stress-free forum for self-evaluation and interaction. This simulation is based on the SkillSoft Series "Effective Listening Skills" and has links to the following courses: COMM0151, COMM0152, COMM0153 and COMM0154. NOTE: For portions of this simulation, note paper and a pen or pencil are required.

Target Audience
Business professionals at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team members, to be effective in the workplace.

Expected Duration
14 Hours

Naslov	Opis	Trajanje (~sati)
The Basics of Listening	COMM0151	2,5
Listening for Comprehension	COMM0152	5
Listening for Higher Purposes	COMM0153	3
Enhancing Your Listening Skills	COMM0154	3
Effective Listening Skills Simulation	COMM0150	0,5